Oh, the huge joke that is Vodafone customer service…
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| MY MOST RECENT SELFIE, TAKEN AT BIOPARC FUENGIROLA. (CLICK ANY IMAGE TO SEE HOW BATTY I’VE BECOME.) |
I shared our Vodafone saga with you back on June 11 in a very large nutshell. The nutshell has gotten larger… and nuttier. I won’t go into all the details. You can get up to speed (or down to Vodafone’s speed) by clicking here.
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Why I’m Batty
We canceled Vodafone service (mobiles, home phone, internet) in Sevilla and switched to Movistar when we moved here February 2013. They charged us for 3 months. I called. They agreed it was their mistake and gave us a full refund.
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Then they started charging us again. I called and called. We emailed. I called. It took a while until we realized we could simply block them from our bank account. So, they said we owed them money. I called and called. They said we owed them money. Our friend the Goddess Elena called and called.
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Finally, in June 2014, they refunded us… except for one month they decided we owed them. We didn’t but, at that point, I gave up.
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After a series of imbecilic text messages from Vodafone (telling me our service was reinstated, our service was canceled, call if we want to reinstate service), I received a text message that we owed 36+ euros for our last month of service in June 2014. They’ve called and called. I’ve argued and argued. And now we’re back with a Collections Agency. When they call, I simply hang up.
The Goddess Elena and I might go into Málaga to Vodafone’s main office. Then again, I might just keep hanging up. For me, it’s become entertaining.
Watch this brief video to understand our Vodafone experience…
